Your privacy is geng cuci's top priority. This document transparently explains how we collect, use, store and protect your personal information in accordance with Malaysian law.
Data protection is not merely a legal obligation for us — it is part of our commitment to building long-term member trust.
All data transmitted between your device and geng cuci's servers is protected by 256-bit SSL encryption. Your personal information and financial transactions cannot be accessed by unauthorised parties while in transit.
Member personal data is stored on servers protected by multi-layered security systems including firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access your data.
Geng cuci operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have a designated Data Protection Officer responsible for ensuring full adherence to this legislation.
Geng cuci has never and will never sell, rent, or trade member personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this privacy policy.
As a geng cuci member, you have full rights to access, correct, transfer or request deletion of your personal data at any time via your account settings or by contacting our team.
You may opt out of any marketing communications from geng cuci at any time. This right is guaranteed and your request will be processed within 7 business days without any obstruction.
Geng cuci ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal data when you access or use the geng cuci platform via our website or mobile app.
This Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. By registering and using the geng cuci platform, you consent to the processing of your personal data as described in this Policy.
We encourage you to read this Policy carefully. If you have any questions or concerns about your privacy, our team is always ready to assist you through the in-platform support channels.
Geng cuci collects various types of personal data based on platform operational requirements and legal compliance obligations. The following are the categories of data we collect:
Data You Provide Directly:
Automatically Collected Data:
Your personal data is used by geng cuci for the following legitimate and transparent purposes:
Geng cuci does not sell member personal data to any third party. However, in certain situations, we may share your data with the following parties to enable the platform to operate properly:
All third parties receiving geng cuci member data are required to uphold data protection standards equivalent to or higher than our own policy.
The geng cuci platform uses cookies and similar tracking technologies to enhance user experience and analyse platform performance. There are three types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the geng cuci platform.
Geng cuci implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
Under Malaysia's PDPA and the geng cuci privacy policy, you have the following rights regarding your personal data:
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | You have the right to obtain a copy of the personal data we hold about you. | Guaranteed |
| Right to Rectification | You may request corrections to inaccurate or incomplete personal data at any time. | Guaranteed |
| Right to Erasure | You may request deletion of your personal data, subject to legal retention obligations. | Guaranteed |
| Right to Restriction | You may request that we restrict the processing of your data under certain circumstances. | Guaranteed |
| Right to Portability | You have the right to receive your data in a machine-readable format for transfer to another party. | Guaranteed |
| Right to Object | You may object to the processing of your data for direct marketing purposes at any time. | Guaranteed |
To exercise any of these rights, please contact the geng cuci customer support team via live chat within the platform. We will process your request within 14 working days.
Geng cuci retains member personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be identified.
In the course of operating the platform, your personal data may be transferred to and stored outside Malaysia, particularly with cloud computing and IT infrastructure service providers we use.
Geng cuci ensures that any international data transfers are carried out with adequate safeguards, including:
Geng cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform operational needs.
When significant changes are made to this Policy, we will:
Continued use of the geng cuci platform following any amendments to the Privacy Policy constitutes your acceptance of the latest version of the policy. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us via:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data access or erasure, the processing period is 14 business days.